Shipping Policy
Last updated: January 1, 2026
This Shipping Policy explains how DentaBiome orders are processed, packed and delivered. By placing an order, you accept the shipping terms described below.
1. Order Processing
Orders are typically processed within 1 to 2 business days from the time of purchase. You will receive a confirmation email when your order is placed, and a second email with tracking information when your order ships.
2. United States Shipping
- Standard US shipping: 5 to 7 business days after processing
- Free US shipping: Included with every 6-bottle bundle
- Carriers: USPS, UPS or FedEx, depending on destination
- Tracking: A tracking number is provided as soon as your order is shipped
3. International Shipping
We currently offer international shipping to a select group of countries, including Canada, the United Kingdom, Australia, New Zealand and several European destinations. Additional shipping fees and customs duties may apply.
- Delivery time: 10 to 21 business days after processing, depending on destination
- Customs and duties: Any customs fees, import duties or taxes are the responsibility of the customer
- Address accuracy: Please double-check your shipping address — international packages cannot be rerouted once shipped
4. Packaging
All DentaBiome orders ship in tamper-evident packaging to ensure product integrity. Bottles are sealed with safety film and the outer carton is plain — with no medical or sensitive descriptions visible on the exterior.
5. Tracking Your Order
Once your order ships, you will receive an email with a tracking number and a link to follow your package’s progress. If you do not receive a tracking email within 3 business days of your order date, please check your spam folder or contact our support team.
6. Lost or Damaged Packages
If your package is marked as delivered but you cannot locate it, please first:
- Check with neighbors, building management or your mail carrier
- Look at the front, side and back of your residence
- Wait up to 24 hours, as packages are sometimes scanned ahead of actual delivery
If your package is still missing, or if it arrives damaged, contact us within 7 days of the delivery date and we will work with the carrier to resolve the issue. Replacement orders are shipped at no cost to you for verified carrier-related issues.
7. Address Changes
If you need to change your shipping address, please contact us as soon as possible. We can update your address only if your order has not yet been shipped. Once an order has shipped, the address cannot be changed.
8. Failed Deliveries and Returned Packages
If a package is returned to the warehouse due to an incorrect or undeliverable address, we will contact you to confirm the correct address. Reshipment fees may apply for address errors made at checkout.
9. PO Boxes and APO/FPO
We can ship to most US PO Boxes and APO/FPO addresses through USPS. Delivery times for these destinations may be slightly longer than standard delivery.